Lessons learned in strengthening trust to effect change: A case study
Interrelate Limited was awarded two Voice Project Awards in 2022 for employee engagement and change. In November 2021, Interrelate achieved 93% employee engagement – its highest score of the previous 5 surveys, spanning 7 years. How was this achieved?
Previously, management had consulted, listened and empowered but this seemingly textbook approach was not working and the divide between management and staff was evident. A new values-driven, people-centric and client-focused approach that prioritised building trust, won hearts and changed minds, with positive effect on its culture and client deliverables. This case study shares the lessons learned.