People often debate what makes a better leader: the no-nonsense, results-focused type or the motivational, people-focused type. Recent research has provided the answer—neither.
James Zenger surveyed over 60,000 employees to see which leadership characteristics made leaders “great” in the eyes of their employees. Two of the characteristics that Zenger looked at were “results-focus” and “people-focus,” and he found that neither characteristic consistently produced great leadership.
However, leaders who were able to balance their approach and focus equally on results and people (which, according to a study by David Rock, is less than 1% of all leaders) were seen as great a whopping 72% of the time. In other words, results-focus and people-focus are weak predictors of great leadership on their own. It’s the potent combination of the two that consistently makes leaders great.
Leaders who can focus equally on results and people motivate people to be their best, without losing sight of the bigger picture. This balance enables them to achieve extraordinary results, because they do five things that few other leaders are able to accomplish.
1. They deliver feedback well
It takes a tactful leader to deliver feedback that is accurate and objective but also considerate and inspirational. Leaders who are balanced know how to take into account the feelings and perspectives of their employees while still delivering the message they need to hear in order to improve.
For more on giving feedback, read Six effective ways to have that difficult conversation at work.
2. They put the right team of people together to execute a plan
Putting together a good plan of attack can require a heavy-handed focus on results. You have to foresee obstacles, find the right approach, and then make certain you have the right people to make it happen.
There are a lot of good leaders out there who are capable of putting together a perfect plan. However, it takes a great leader to actually pull a motivated team of people together who are capable of executing that plan and interested in doing so.
Leaders capable of blending a people-focus into their results-oriented plans select the ideal people and know their strengths and weaknesses and how these can be made to work together.
For more on creating effective teams, read Six steps to creating a strong, empowering and inspiring work culture in your organisation.
3. They solve problems as a team
Research shows that poorly structured meetings stifle creativity and hinder teams from reaching good solutions. Often this is because people either yield to the most outspoken member of the team, are afraid to share their opinions, or don’t know how to effectively critique others’ ideas.
When results-focused leaders bring a people-focused mentality to the table, they create the right environment for new ideas to thrive. These leaders are able to draw out as many good ideas from their team as possible while prudently steering a process that creates workable solutions.
For more on creating teams that allow new ideas to thrive, read Google shares its surprising secrets to building the best teams.
4. They hire the best employees
The foundation of any good company is a great hiring system. Effective hiring leads to high levels of performance, a strong workplace culture, and a high retention rate.
We’ve all seen new hires who are brilliant but a horrible fit socially. Likewise, we’ve all experienced the new hire who fits in socially and makes friends but who doesn’t produce quality work.
Great leaders know how to find employees who both do their jobs effectively and are good social and cultural fits. This kind of hire builds morale and improves your bottom line.
For more on how to hire the best employees, read The 3 best predictors of staff performance.
5. They balance work and fun
There are plenty of bosses out there who know how to have fun. Unfortunately, this is often at the expense of results. And for every boss out there who has a bit too much fun, there’s one who doesn’t know how to have any fun at all.
It takes a balanced leader to know how to motivate and push employees to be their best but to also have the wherewithal to slow it down at the appropriate time in order to celebrate results and have fun. This balance prevents burnout, builds a great culture, and gets results.
For more on how to celebrate results, read The easiest thing you can do to be a great manager.
Bringing it all together
Leadership, like most things in life, requires balance. You can’t succeed without focusing on your people, and they won’t succeed unless you’re focused on results.
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